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Terms & Conditions

TERMS & CONDITIONS

Haulage Terms & Conditions for Pallet Drops

Our Pallet drops are done so by tailgate and pallet truck and can only be set off on level/solid surfaces such as tarmac or concrete. Steep inclines etc are also no suitable. Deliveries are made using curtain side lorries so you must ensure that you have an accessible area for the delivery. In which case the delivery driver will always set the pallet off at the most accessible location they have.

The Strata Group aim to provide a first rate service throughout all aspects of our business. If you would like to contact us you can do so by post or email;-

The Strata Group, 153a Morgans Hill Road, Cookstown, County Tyrone, Northern Ireland BT80 8BT

For order or delivery enquiries, contact our Office on 0044 (0) 28 86762103 or patrick@thestratagroup.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, add products to your shopping cart and checkout and pay using one of our trusted payment providers (Realex Payments or PayPal)

Our secure trusted payment providers accept all major credit and debit card payments via our website.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

CANCELLATION

You can cancel an order prior to the loading of your order onto our delivery vehicle and obtain a full refund of any pre-payment. Our terms and conditions do not affect your statutory rights.

Shipping And Handling

Delivery will be by road haulier within Northern/Southern Ireland (**roadside delivery only). For overseas orders, please email to request a quotation.

Delivery is made by a lorry with tail gate. The pallet is transported on a pump pallet truck from the roadside to your driveway entrance. Due to the weight of the pallet they cannot be moved on gravel drives etc .- only on hard firm surfaces. Pallets over 1 ton weight and Railway Sleepers must be removed by mechanical means as supplied by the customer.

The driver is not responsible for handling the bags so please ensure that you have the labour available to do so.

If you can only be reached by sharp bends, narrow driveways etc. you must inform The Strata Group when ordering, as alternative arrangements may need to be made.

If the driver is unable to gain access to your property or site, then your crate(s) will be returned to the nearest depot where you will have to make other arrangements at your expense. Or by agreement set off at the nearest point of access to your property/site.

Delivery Schedule

We deliver your order right away. We will normally send your order to you within 3 working days ROI & N.I with 5 working days mainland UK. The haulier will contact you to book in a delivery 1 hour before. For overseas orders to other countries, please email to request a quotation.

Please Note: Delivery time may be extended due to unforeseen circumstances (i.e. bad weather).

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For all orders the rate of 20% VAT is included.

Credit Card Security Secure payment provided by our payment providers - Realex Payments and Paypal (depending upon who you choose at checkout)

PRODUCTS

Decorative Stone – As decorative stone is a natural product please be aware that variations in colour can happen.

Reclaimed Railway Sleepers

All of our Reclaimed Railway Sleepers have been treated with creosote before 30th June 2003 and are suitable for placement on the second hand/reclaimed market for re-use. (Meeting Council Regulation EC 1013/2006)

Grade A – Agricultural Use

A Grade A railway sleeper is a used sleeper in good condition. It will have bolt holes where the tracks were attached to it and a small amount of damage or slight wane is acceptable. It is very sound, little or no rot and can be used for stacking, building retaining walls and many other uses.

Grade B – Agricultural Use

A Grade B railway sleeper is also a used sleeper with all the same characteristics of the Grade A above but can have more damage and perhaps an amount of rot.

New Railway Sleepers

As for the above but with the following additions:

Landscape Grade A - possibility of  splits at either end and possibly one waned edge.

Reclaimed Creosote Free Railway Sleepers

Grade A - Very sound, a minimal amount of loosening of the grain is allowable and minor splits.

Grade B - possibility of split ends and some damage to the sleeper, the grain will appear very loose around the edges and especially the ends, this is completely normal with tropical hardwood but the sleeper will be essentially sound although very rustic looking - please take this into account before ordering.

Guarantee

We guarantee your satisfaction.

REACHING US

The Strata Group, 153a Morgans Hill Road, Cookstown, County Tyrone, Northern Ireland BT80 8BT

For order or delivery enquiries, contact our Office on 0044 (0) 28 86762103 or email patrick@thestratagroup.co.uk

PRIVACY POLICY

The Strata Group do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes